PAGS’ mission is to promote financial democratization in Brazil, a country dominated by a few powerful banking institutions, to which a vast majority of the population do not have access. Nowadays, millions of micro and small entrepreneurs (previously unbanked) and consumers are users of PAGS’ services, which represents a relevant financial inclusion, made in practice and with visible results across the country. PAGS offers everything in a simple, digital, mobile-first and cost-effective solution.

The ESG vocation in PAGS was born centered in our relationship with both merchants and consumers. The company has been generating a great positive impact on society throughout millions of stakeholders. Currently, PAGS has more than 12 million active clients and 7.7 active merchants, with 28% of them under 30 years old and doing business for the first time supported by our financial technology solutions.

Combining innovation and technology, we aim at increasingly sustainable businesses, while promoting diversity and reducing the country’s enormous social inequalities. Our trajectory is based on constant evolution and the creation of shared value with society and our stakeholders.

2020 Sustainability Report

This first Sustainability Report is the result of the initial effort to assess, measure and propose goals for the process changes that are already underway in our company, thus ensuring the continuous improvement of the management model, potential impacts and transparency. This Report was approved by the Board of Directors and refers to the GRI 101: Foundations 2016 and the economic, environmental, social and governance information contained therein refer to the period from January 1st to December 31st, 2020.

Recognition and Associations

PagBank PagSeguro is a signatory of the United Nations Global Compact, the largest voluntary corporate sustainability initiative in the world.

PagBank PagSeguro has the Women on Board (WOB) seal, an independent, non-profit initiative that recognizes companies that have at least two women on their Boards of Directors. The company’s Board of Directors* is composed of 43% women.

*The Board of Directors is linked to PagSeguro Digital and not to PagSeguro Brasil.

PagBank PagSeguro is also a signatory of the WEPs – Women’s Empowerment Principles, a set of principles that provide guidance to companies on how to promote gender equality and the empowerment of women in the labor market and in the community. Established by the UN Global Compact and UN Women, the WEPs are formed by international labor and human rights standards and based on the recognition that companies have an interest and responsibility for gender equality and women’s empowerment.

GHG Inventory

In terms of the environment and climate change management, we conducted and verified by third-party our first Inventories of Greenhouse Gas Emissions, considering the periods of 2019, 2020 and 2021, and we have been studying ways to reduce, mitigate and/or compensate these impacts in order to be a carbon neutral company in the near future.

Emissions (tCO2e)
2019 2020 2021
Scope 1 111.999 174.708 307.255
Scope 2 468.658 191.800 470.146
Scope 3 2,193.921 3,331.706 4,447.055
Total 2,774.578 3,698.214 5,224.456
Emission Intensity (per employee) 1.08 0.80 0.77

ESG Commitee

PAGS has established an ESG Committee, which will report to the Board of Directors, formed by the following professionals of the Company:

Name Office
Maria Judith de Brito Chairman
Alexandre Magnani Member
Arthur Gaulke Schunck Member
Carol Elizabeth Conway Member
Eric Krahembuhl de Oliveira Member
Ricardo Dutra da Silva Member
Victoria Rozsavolgyi Bortolin Member